Return & Exchange Policy 

 

We want you to have a great online shopping experience and enjoy our products every time you shop with us, but we understand that on occasion you may want to return an item. 

We offer a 30 days money back guarantee on all unopened products. You can return your purchase for a refund within 30 days of receiving it. Simply post the item/s back to us with the completed returns form. Please note we cannot accept returns on opened or used products for any reason. You will be responsible for the cost of returning an unwanted item. Please see our policy below for incorrect, damaged or faulty product. 
 

Missing Items 

To ensure that you receive the correct number of items ordered, we check and record your package three times and photograph it before being sealed for dispatch. 

 

How do I return unwanted items? 

  1. You must have bought the item from Boho Esprit. If you bought one of our products from another retailer, we are not responsible for refunding you. Please contact the shop or retailer you bought the item from and talk to them about your refund or return. 

  2. You must return the items unused, with all the original tags intact. 

  3. The option to cancel your order is not available if you purchase unsealed goods relating to health or hygiene, or sealed goods that become unsealed after delivery, or cannot be re-sold for some other reason;

  4. You must complete the returns form that can be requested by email: contact@bohoesprit.com

  5. We recommend you obtain a proof of postage, which is available free of charge from the Post Office and retain for your records until the refund of your return has been processed. We are not responsible for parcels that fail to reach us, so please retain your proof of postage until our email confirming your refund has been processed. 

How do I return a damaged, incorrect or faulty item? 

  1. You must have bought the item from www.bohoesprit.com. If you bought one of our products from another retailer, contact the shop or retailer you bought the item from and talk to them about your refund or return. 

  2. Contact customer services by email by filling the form on line and inform us that you would like to return a faulty, damaged, or incorrect item. 

  3. You will be asked to provide either photographic evidence of the damage, or to send the item back to us (free of charge). DO NOT dispose of damaged items before contacting us. If you are not able to provide photographic evidence of damage or return the item to us for inspection, we will not be able to refund you. 

  4. Include in your parcel the confirmation form from Boho Esprit  that we accept the return the return form (completed by yourself) and the original invoice (or a copy).

  5. We cannot accept responsibility for damage resulting from misuse or negligence.

 

Descriptions and care of goods

Please note that with many handmade artisanal products or naturally produced products (e.g; soaps), there can often be a variation in colour. In addition, seasonal temperatures may sometimes change a products texture and/or colour, please be assured that this is quite normal. We have taken every care to ensure that pictures and descriptions are representative, but please be aware that most products are handmade and minor variations are inevitable. This is particularly true for soft furnishings, even more so for those made from recycled sari. All these pieces are unique.

If you have any questions, need advice or unsure about any products, we can help! We can be contacted 7 days a week from 9am to 5pm by email via our contact page.  

Contact Customer Services 

Email: please use the contact us on the contact page.
 

Return address 

Boho Esprit 

13 Freshfield Bank

East Sussex 

RH18 5HQ


Please note the freepost service is only available to UK customers and is available to overseas customers. 

 

We aim to process all returns within 48 hours of reaching us. Your refund will be processed via your selected payment method (credit/debit card). We will email you to confirm the refund has been issued. Please allow two-three working days for the refund to appear on your card statement. 

Orders which are unable to be delivered 

 

Some carriers may require a signature upon delivery. Following an unsuccessful delivery, they will leave a card advising of the consignment number, time of attempted delivery and a contact number for the nearest courier depot. 

The goods will usually be held at the depot or post office for five working days to allow you to collect the order. Should there be no attempt by you to collect the order, it will be returned to our warehouse. 

 

If Customer Services then receive no contact from you regarding this order within a further five working days, your order will be refunded minus any delivery/return charges. 
 

If you need more information on returns and refunds please to the government guidelines. https://www.gov.uk/accepting-returns-and-giving-refunds